At Sujata Publications, we are committed to ensuring customer satisfaction with every purchase. If you wish to cancel your order, you may do so within 24 hours of placing the order, as long as it has not been processed or shipped. If your order has already been shipped, cancellation may not be possible. In the case of receiving a damaged, defective, or incorrect item, please contact us within 7 days of receiving the order for a full refund or replacement. Refunds for digital products, such as e-books, are not available once the purchase is completed and the product has been downloaded. To initiate a cancellation or refund, please reach out to our customer support team with your order details. Once a refund is approved, it will be processed to the original payment method, and it may take up to 7-10 business days for the funds to appear. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees in cases where the return is not due to an error on our part.